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Frequently Asked Questions

You’ve been offered a Home Efficiency Visit from South West Water as part of our commitment to helping customers save water. These visits are designed to help you use less water by fixing internal leaks where possible, installing water‑saving devices, and providing personalised tips to reduce your water use. This is a completely voluntary and free service, provided by South West Water as part of our wider water efficiency programme.

How long will the visit take?

Visits typically take 30–60 minutes, depending on your home and the work required.

Your visit will be carried out by one of our trusted partners, Aqualogic. A fully qualified Aqualogic plumber – specially trained in water-efficiency advice and installations, will complete the visit.

Yes. Your Home Efficiency Visit is entirely free of charge.

Your plumber will:

  • Identify and fix internal leaks
  • Install water‑saving devices (with your permission)
  • Share tailored advice to help you reduce your water use.

These changes may help lower your bills and make your home more efficient.

We’re providing Home Efficiency Visits to help customers reduce water use, cut household leaks, and protect local water resources by keeping our reservoirs fuller for longer.

Please call Aqualogic on: 03334 432 551 (calls charged at your local rate) or email: [email protected]

The Products

Water Saving Shower Heads

Water saving shower heads use technology that produces a water flow that feels far higher than it actually is; whilst saving you water, energy, and money.

Shower Timers

Shower timers alert you to the recommended 4 minute shower duration, using an egg timer mechanism to tell you when your time is up. Its strong suction cup holds it fast to any non porous surface, such as bathroom tiles.

Tap Adaptors

Tap adaptors are perfect for retro fitting to existing taps; the aerators reduce the flow of water to the outlet by introducing air into the water flow, thereby saving water and money.

Hippo Bags

The Hippo Bag is a simple, low cost way to save water in toilet cisterns. The Hippo bag sits inside the cistern and reduces the amount of water used with every flush, helping cut water bills and lower your carbon footprint.

Ready to book?

If you’d like to book a FREE water-saving home visit, you can get in touch with one of the team at Aqualogic using the button below:

Book now